SDL Biomass are committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and to provide you with the best possible service. We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.
Details we require
We need to collect the following information from you in order to process your order and notify you of the status of your order.
• Your Name
• Company Name
• Email address
• Credit or Debit card details
We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.
You can check the information that we hold about you by logging into our web site and using the contact us form on our "Contact Us" page, or emailing firstname.lastname@example.org. If you find any inaccuracies we will delete or correct it promptly.
Security of personal information
When you enter credit card information on the SDL Biomass web site we use secure servers to ensure that all details are encrypted at your browser before they are sent to us. We store credit card details in an encrypted way within a secure database. The servers are physically secured in a dedicated data centre.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our "Contact Us" page.
The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. SDL Biomass is committed to upholding the eight Data Protection Principles of good information handling practice.
Cookies are small files that are stored on your computer when you visit a website. The text stored has a variety of uses and in some cases cookies are required for a website to function properly. A cookie may also be used to improve the visitors experience on a website. A good example of this is when you leave a website that you have logged into, then return back to it at a later stage, the cookie may allow you to remain logged in.
The rules regarding cookies have recently changed, and we have explained below how cookies are used on our website.
Cookie Name Purpose
E-Commerce System language Used to remember which language you want the site to display in
currency Used to remember which currency you prefer to use on the site
_utmz These cookies are used to collect information about how visitors use our site. We use the information to analyse web traffic throughout our website. This helps us to improve our website and make information easier to find. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.
assorted others These cookies are set by, and used by, Facebook. These cookies are used to identify your Facebook account (if you have one) so that when you click on a "Like" button it can associate that action with your specific Facebook account.
Assorted cookies These cookies are set by, and used by, Twitter. These cookies are used to identify your Twitter account (if you have one) so that when you click on a "Tweet" button it can associate that action with your specific Twitter account.
You have the right to ask SDL Biomass not to process your personal data to use for marketing purposes. If we intend to use your data for marketing purposes, such as a newsletter, we will ask for your consent first.